Faqs

Schedule a call with us, and a Client Account Manager will be in touch. Share your requirements, and we’ll identify the ideal match, providing you with hiring options as soon as possible. Click here
The Virtual Assistant’s working hours sync up with your schedule for seamless communication, making it easy to chat through text, voice, or video whenever you need. Work hand-in-hand with your remote employee, just like you would with your on-site staff.
We maintain a straightforward approach by conducting all communications exclusively in English. Our Virtual Assistants undergo a meticulous interview process that includes assessments of both verbal and written English proficiency. Only those who meet our language standards proceed to become part of our team.
We send out invoices every biweekly, monthly, or quarterly, depending on your preference. Each invoice comes with a detailed timesheet, providing a clear breakdown of billable hours. It’s our way of ensuring transparency and facilitating a smooth financial process.

● The minimum billable hours for a part-time employee is 20 hours per week.
● The minimum billable hours for a full-time employee is 40 hours per week.

Our contractual arrangements adhere to U.S. business laws, ensuring their enforceability in U.S. courts. This commitment guarantees the protection of you, your projects, and your data at all times, providing a secure foundation for our collaboration.
We carefully assess whether candidates are a good fit for the team and client. They go through a series of evaluations, including technical assessments relevant to their expertise, an initial and final HR interview, and an English communication evaluation. Our standards are high, and we ensure we bring on board individuals who align well with our values and meet the needs of our clients.
Absolutely! We advocate for conducting interviews prior to onboarding a new virtual employee. We’ll provide resumes for shortlisted candidates, allowing you to assess their experience and skill levels. Our Client Success Manager will arrange the interview with the candidates at your convenience.
The comprehensive assessment and selection process for your perfect fit typically takes two weeks or less. Our commitment is to find the best fit for each client. We prioritize long-term success in our partnership and believe that a swift match for the right reasons is essential for our mutual benefit.
We send an e-invoice every billing cycle through Stripe. Payment options include e-check, Visa, Mastercard, and Paypal.
Yes! You can use your existing project management platform to record their task time efficiently, or reach out to your Client Success Manager from Sudden Success to prepare a comprehensive time report for any specified period at your convenience.
At Sudden Success, we bill by the hour. Any additional work conducted after regular business hours will be invoiced at your standard hourly rate. Your rate stays the same for overtime, weekend, or holiday work, so you don’t need to worry about incentives or overtime pay unless it’s something you personally want to do.
If you believe there are unfair charges, please reach out to your assigned Client Success Manager. We’ll conduct an investigation and keep you informed at every stage until the issue is resolved. The invoice will be adjusted to include any necessary compensations or adjustments.
Feel free to reach out to your Client Success Manager for any questions or concerns regarding your invoices or our billing procedures. They’re more than happy to help!
Absolutely! Clients are encouraged to provide bonuses or incentives as a means of recognizing outstanding performance and reinforcing their company culture within the team. Your dedicated Client Success Manager is available to coordinate any bonuses or awards you wish to extend. Any bonuses you agree to award your remote employees will be included on your upcoming invoice.
You are welcome to choose and implement any application or software that aligns with your preferences. This provides you with the flexibility to grant your team access and guide them on how to use it. We have experience with various platforms and are more than happy to offer advice on tools or assist in setting up systems based on our experience with clients.
The primary objective of your Client Success Manager is to maintain accountability among your remote employees, ensuring effective communication, and validating the accuracy of logged hours. They diligently monitor your employees’ working time, tasks, and overall productivity daily.
Absolutely! We believe that open communication is key to a successful collaboration. You can directly connect with your remote employees using your preferred communication channel or platform. We kindly request that your Client Success Manager be included in all correspondence to ensure proactive support.
Contact your Client Success Manager for any concerns about your virtual assistant’s work or performance. They are ready to assist, train, and coach your remote employees to promptly address any issues. We’ll stay in close communication with you throughout the resolution process. If a team member consistently falls short of your expectations, we may suggest and start looking for the perfect replacement.
We get that things might not always go as planned, so don’t hesitate to your Client Success Manager if a current employee doesn’t meet your expectations. We’ll promptly initiate the search for a replacement and actively participate to facilitate a smooth transition as we continue working with you.

In the event of emergencies beyond our regular business hours (Monday – Friday, 9
AM – 5 PM CST), please feel free to contact our support team through the following
channels. We will respond promptly to address your concerns:
● Send an email to support@itssuddensuccess.com
● Call (888) 451-1988 and leave a detailed message